Record Lost Sales - E-commerce
The system should be able to save all the searches that the customers have performed by the customers and that didn't draw any results.
This could send a notification to someone in the company as a Lost Sale notification or it could be a button in the e-commerce so that the customer him/herself could point out that the product wasn't found.
Additionally, there should be a report with the results of any missed sales.
Hello, we’re analyzing this option in order to roll this out. A couple of questions to better understand the needs and expectations:
- Should all searches be saved? Or would it be better to save anything that’s more than 5 characters to reduce garbage?
- Who would be able to run this report?
- Where should this report be located?
- Would it be important to flag users when they have multiple continuous searches with no results?
- Any other thoughts?