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46 results found

  1. Record Lost Sales on E-commerce

    The system should be able to save all the searches that the customers have performed by the customers and that didn't draw any results.

    This could send a notification to someone in the company as a Lost Sale notification or it could be a button in the e-commerce so that the customer him/herself could point out that the product wasn't found.

    Additionally, there should be a report with the results of any missed sales.

    25 votes

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    Hello, we’re analyzing this option in order to roll this out. A couple of questions to better understand the needs and expectations:

    - Should all searches be saved? Or would it be better to save anything that’s more than 5 characters to reduce garbage?

    - Who would be able to run this report?

    - Where should this report be located?

    - Would it be important to flag users when they have multiple continuous searches with no results?

    - Any other thoughts?

    Thanks.

  2. Customer Ranking to set E-commerce discounts

    We would like to be able to categorize customers by shopping level and entice customers to reach a certain level to be able to access special pricing and discounts.

    This invoice should be visible on the customers' invoices and each company should be able to set up tiers for the different levels.

    The rank should also be visible through the sales screens and the e-commerce.

    24 votes

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  3. Future Availability in K2K

    We would like to synchronize Future inventory as well as on hand inventory as it is now.

    24 votes

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    0 comments  ·  K2K  ·  Admin →
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    We are currently analyzing this project from a technical standpoint. We’re aware that it’s a very important feature and that it will drive even more sales online.

    The requirement is very straightforward but if anyone has any other thoughts please share them via a comment so that we can include them in our analysis.

    Thanks.

  4. Running out inventory notification for sales manager on E-commerce

    There should be an alert for products that are being sold quickly and are running out.
    Trend Fast Items

    23 votes

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  5. FedEx shipping cost Integration with product cost on E-Commerce

    I t would be nice to have an integration the builds in the FedEx shipping cost to the cost of flowers.

    21 votes

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  6. E-commerce banner managed by sales managers besides admin

    Currently, only system Administrator can update E-commerce banner announcement. This functionality should be allowed for Sales Manager, not Adminisrator

    16 votes

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  7. A line for Comments or special requests for special orders

    A line for comments or special requests would be helpful for special orders.
    Comments, special requests, suggestions, etc.

    Examples:
    -Deliver by 9am
    -Open Cut Stage only
    -Please put ice bag
    -Need POD ASAP
    -Strap boxes together

    etc.

    6 votes

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    Would it make sense to assume that these comments are by each line item rather than on the order header? If so would this be useful to the sales team that’s processing the order?

    Would it make sense to identify the comment in the line item so that the salesperson can make sure that it’s viewed and not ignored?

  8. Flower Catalog as categories and varieties

    It would be great if our customers could click on a flower category and see a catalog of all the varieties we can offer.

    Aside from what we have already in inventory or in transit.

    This way they can prebook it.

    The catalog would be fed from all the pictures we have on all of our products in Komet. It is already sorted and organized by categories.....

    6 votes

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    Voting  ·  Diana responded

    Hi Nathalia,

    Thank you for the suggestion. We will be monitoring how many users vote on it and once it gets enough traction, it will be evaluated to be developed.

    Thanks a bunch,
    The Komet Sales Team

  9. Modify items after adding to cart (Change Qty, add Markcode, etc)

    I was not able to modify any item after adding it to the cart. It only lets me delete it. Should allow me to add mark code, change quantity, etc.

    5 votes

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    Voting  ·  Diana responded

    Hi Nathalia,

    We appreciate your feedback. This idea has been evaluated and it has a high level of complexity. We have switched it to voting for now and we will be monitoring to see how many other users support it.

    We look forward to further suggestions from you and don’t forget to vote on the existing ideas you support.

    Thanks a bunch,
    The Komet Sales Team

  10. Option to export e-commerce inventory and prices

    Option to export prices to email K2K customers

    We would like to have an option to export to excel the availability from Ecommerce so that we can re-offer all that availability from their vendors in Komet to other customers.

    4 votes

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    Voting  ·  cs responded

    Hi, Edward,

    Thank you for your suggestion. We can see the need for this feature. Will leave this in voting so others can vote for it as well.

    Thanks,
    The Komet Sales Team

  11. Notification when a client gets into e-commerce.

    We should be able to receive a system notification through email, when the client gets into the e-commerce/online purchase system. This will help us to follow up on the clients' needs and try to push the sale. Sometimes clients get in the system, but they don't buy. We want to be able to understand why they did not buy and try to make it happen.

    3 votes

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    Voting  ·  cs responded

    Hi, Erika,

    Thank you contacting us and sharing your feedback.

    Will proceed to change the status to voting.

    Thanks,
    Komet Sales Team

  12. GIF/VIDEO ON WEB SHOP

    SINCE NOW YOU OFFER THIS NEW AMAZING PHOTO OPTION ON WEB SHOP, CAN WE MAKE AN OPTION FROM PICTURES ON WEB SHOP TO SHOW GIF / QUICK VIDEO? THIS WILL BE AMAZING IF WE COULD.
    THATS MY IDEA FOR TODAY
    CAN YOU DIG IT?

    3 votes

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    Voting  ·  cs responded

    Hi Mike,

    Great suggestion! Hopefully, a few more users vote on the idea so we can evaluate it for development.

    Thanks a bunch,
    The Komet Sales Team

  13. Day ahead setting for inbound freight to change for k2k customers (globle).

    Day ahead truck shipping for inbound freight on k2k. This would allow changes for specific time shipping so product goes on the correct truck.

    2 votes

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    2 comments  ·  K2K  ·  Admin →
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    Voting  ·  cs responded

    Hi, Brian,

    Thank you for your additional details. Will proceed to change the status to voting as we have a better understanding of your need.

    Thanks,
    Komet Sales Team

  14. Gross Margin per product

    Is there away we could add GM per product?

    2 votes

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    Voting  ·  cs responded

    Hi, All,

    This is a great idea! A few more votes and we can get this rolling.

    Thanks,

    The Komet Sales Team.

  15. Allow add K2K inventory to Web Order Using API

    In the API method web-order-item.add, companies that don't use the Komet Sales E-commerce but consume Inventory and place orders using the system API, we should allow companies to add K2K inventory to web Orders as well

    1 vote

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    0 comments  ·  K2K  ·  Admin →
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  16. Add a way o a API to check out order created though API upon creation

    Orders created via API show as pending to be checked out:

    There is no method to check out, so they can only be checked out manually by a company user.

    Is it possible to add a method to check out or automatically mark them as checked out upon creation?

    Effect on the user and why it is needed:
    This would avoid confusion on the client's side as there might be doubts on whether these prebooks are ok to process or not, due to this pending status.

    Suggestion from Larry McKelvey -
    Kennicott Brothers Company
    on SalesForce Case 121121
    https://kometsales.lightning.force.com/lightning/r/Case/500VL000001bIf0YAE/view

    1 vote

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    0 comments  ·  Admin →
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  17. Separation of notification emails when the Web Order includes OH and Prebook items

    Context: When the e-commerce user purchase an On-hand item and an FS item in the same e-commerce session, then he got an email with the subject W / Pb
    Suggestion: Clients want to receive 2 emails, one for the OH products, and the other for the PB items.
    Why: because they have separated sales group, one who manages OH, and other that manages FS inventories.

    For the record, in the next months, we will consolidate the OH, K2K, and FS inventory lines respecting the current grouping factors (same name, same Box type, same unit type, and vendor if it is…

    1 vote

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  18. Country of origin on E-commerce

    Add a feature that allows them to put in the e-commerce products somewhere (as a column or as a details button) the option of "country of origin" to the products.

    Effect on the user and why it is needed: In the customer's words "(...) it would be a smart option for the future as roses that come from Ecuador versus roses that come from Colombia are packaged differently and not being able to distinguish the origin causes our customers to buy less instead of buying more."

    jorge@frescafarms.com
    Case Number 116476
    August 11, 2023

    1 vote

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    Voting  ·  0 comments  ·  Product display  ·  Admin →
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  19. Category Exclusion For E-Commerce at Customer Setting level

    Customer provided some feedback in towards upgrading the E-Commerce. Alejandra mentioned to me that it would be very useful to know if Komet can have the category exclusions like in the E-Commerce setting shows up but instead of being a general thing, if it can be per customer as well. This setting ideally would be in the Advanced settings of E-commerce per customer.

    This is not a blocker for their operation, but mostly to exclude certain categories per customer.

    Reported by Alejandra Zambrano from Bloomistics through Tony (implementations) on 8/17/2023

    1 vote

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  20. 1 vote

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