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E-commerce

  1. Record Lost Sales - E-commerce

    The system should be able to save all the searches that the customers have performed by the customers and that didn't draw any results.

    This could send a notification to someone in the company as a Lost Sale notification or it could be a button in the e-commerce so that the customer him/herself could point out that the product wasn't found.

    Additionally, there should be a report with the results of any missed sales.

    24 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, we’re analyzing this option in order to roll this out. A couple of questions to better understand the needs and expectations:

    - Should all searches be saved? Or would it be better to save anything that’s more than 5 characters to reduce garbage?

    - Who would be able to run this report?

    - Where should this report be located?

    - Would it be important to flag users when they have multiple continuous searches with no results?

    - Any other thoughts?

    Thanks.

  2. Customer Ranking - E-commerce

    We would like to be able to categorize customers by shopping level and entice customers to reach a certain level to be able to access special pricing and discounts.

    This invoice should be visible on the customers' invoices and each company should be able to set up tiers for the different levels.

    The rank should also be visible through the sales screens and the e-commerce.

    23 votes
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    Voting  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Promo Items - E-commerce

    There should be a mark similar to that of the "Sell Fast" option but for "Hot" or "New" items.

    These products should be displayed on the first few lines of the e-commerce and a filter should help the customer decide whether they want to view "hot" items, "deals" or "all".

    The name of this section should be different for all companies.

    23 votes
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    Voting  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Trend Fast Items through E-commerce

    There should be an alert for products that are being sold quickly and are running out.

    22 votes
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    Voting  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Future Availability in K2K

    We would like to synchronize Future inventory as well as on hand inventory as it is now.

    22 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are currently analyzing this project from a technical standpoint. We’re aware that it’s a very important feature and that it will drive even more sales online.

    The requirement is very straightforward but if anyone has any other thoughts please share them via a comment so that we can include them in our analysis.

    Thanks.

  6. Comments, special requests, suggestions, etc.

    A line for comments or special requests would be helpful for special orders.

    Examples:
    -Deliver by 9am
    -Open Cut Stage only
    -Please put ice bag
    -Need POD ASAP
    -Strap boxes together

    etc.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Would it make sense to assume that these comments are by each line item rather than on the order header? If so would this be useful to the sales team that’s processing the order?

    Would it make sense to identify the comment in the line item so that the salesperson can make sure that it’s viewed and not ignored?

  7. Flower Catalog!!!!

    It would be great if our customers could click on a flower category and see a catalog of all the varieties we can offer.

    Aside from what we have already in inventory or in transit.

    This way they can prebook it.

    The catalog would be fed from all the pictures we have on all of our products in Komet. It is already sorted and organized by categories.....

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Voting  ·  Diana responded

    Hi Nathalia,

    Thank you for the suggestion. We will be monitoring how many users vote on it and once it gets enough traction, it will be evaluated to be developed.

    Thanks a bunch,
    The Komet Sales Team

  8. Purchase History

    I do not see my purchase history after placing an order.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, we’d like to get a bit more clarity on this request. Are you referring to the fact that after you place an order you’d like to view purchase history from your account in the e-commerce?

    If so would it make sense to view the list of orders or would it be more valuable to show a list of say the last 30 purchased items?

    Thanks for your feedback.

  9. Item cannot be modified after adding to cart

    I was not able to modify any item after adding it to the cart. It only lets me delete it. Should allow me to add mark code, change quantity, etc.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Voting  ·  Diana responded

    Hi Nathalia,

    We appreciate your feedback. This idea has been evaluated and it has a high level of complexity. We have switched it to voting for now and we will be monitoring to see how many other users support it.

    We look forward to further suggestions from you and don’t forget to vote on the existing ideas you support.

    Thanks a bunch,
    The Komet Sales Team

  10. Pre-Choose ship date

    In the beta we have to choose our ship date after each box adding to the cart. In the regular version we choose the date first so we know everything we add will ship on that one date. Choosing a date for each box is cumbersome and gives room for mistakes.

    4 votes
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    Voting  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. We should be able to receive a system notification when a client gets into e-commerce.

    We should be able to receive a system notification through email, when the client gets into the e-commerce/online purchase system. This will help us to follow up on the clients' needs and try to push the sale. Sometimes clients get in the system, but they don't buy. We want to be able to understand why they did not buy and try to make it happen.

    2 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Having an option to export to excel Ecommerce inventory

    We would like to have an option to export to excel the availability from Ecommerce so that we can re-offer all that availability from their vendors in Komet to other customers.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, All,

    Thank your for your suggestion. We can see how this could be useful. Will proceed to move this suggestion to voting so that others can vote.

    Thank you again for your suggestion.

    Thanks,
    The Komet Sales Team

  13. CUT OFF TIMES FOR E-COMMERCE DETAILED BY TRUCK

    TRUCK CUT OFF TIMES FOR ECOMMERCE, EACH TRUCK SHOULD BE ABLE TO HAVE AN INDIVIDUAL TRUCK CUT OFF. BEING ABLE TO DISTINGUISH A DIFFERENT CUT OFF TIME FOR EARLY ARMELLINI AND REGULAR ARMELLINI. SEPERATE FROM CAL AIR CUT OFF.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Blast promotional Messages from E-commerce / More than 1 promotion

    1. Blast messages that contain the promotional messages from E-commerce to a group of customers from Komet.

    2. Add more than 1 promotional message, that can they rotate with at least 2 or 3 messages.

    Sales Team

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, Kelly,

    Thanks for reaching out to us and letting us know your feedback. It’s very valuable to us.

    We see how this can be very beneficial to others. Will proceed to change the status to voting.

    Thanks,
    Komet Sales Team

  15. Ability to hide items on eCommerce from specific customers.

    We would like to be able to hide specific products from some of our eCommerce customers that use shipping methods like FedEx which exponentially increasing the cost due to larger product packs being inefficient.

    However, we don't want to hide those products on our ecommerce portal from customers that use shipping methods that can easily accommodate those items.

    If there was a way to hide a product per customer (or shipping method) and not everyone within the portal, that would be extremely helpful.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make E-Commerce Platform Public

    Not to be limited for only customers within Komet, but to get it visible on the web for anyone..

    It would definetly increase sales and the reach of all companies.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Incoming additional freight changes add into k2k.

    Handling charge place to add on k2k incoming. This is to be calculated into price customer sees.

    1 vote
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    Exploring  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Day ahead setting for inbound freight to change for k2k customers (globle).

    Day ahead truck shipping for inbound freight on k2k. This would allow changes for specific time shipping so product goes on the correct truck.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Discount Code Section on e-commerce

    Discount code section on E-commerce where a customer can apply a discount code and receive a reduction on the invoice for particular items.

    1 vote
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  20. we should have the option to export prices to email K2K customers

    we should have the option to export prices to email K2K customers

    1 vote
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