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E-commerce

  1. Record Lost Sales - E-commerce

    The system should be able to save all the searches that the customers have performed by the customers and that didn't draw any results.

    This could send a notification to someone in the company as a Lost Sale notification or it could be a button in the e-commerce so that the customer him/herself could point out that the product wasn't found.

    Additionally, there should be a report with the results of any missed sales.

    24 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, we’re analyzing this option in order to roll this out. A couple of questions to better understand the needs and expectations:

    - Should all searches be saved? Or would it be better to save anything that’s more than 5 characters to reduce garbage?

    - Who would be able to run this report?

    - Where should this report be located?

    - Would it be important to flag users when they have multiple continuous searches with no results?

    - Any other thoughts?

    Thanks.

  2. Future Availability in K2K

    We would like to synchronize Future inventory as well as on hand inventory as it is now.

    22 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are currently analyzing this project from a technical standpoint. We’re aware that it’s a very important feature and that it will drive even more sales online.

    The requirement is very straightforward but if anyone has any other thoughts please share them via a comment so that we can include them in our analysis.

    Thanks.

  3. Comments, special requests, suggestions, etc.

    A line for comments or special requests would be helpful for special orders.

    Examples:
    -Deliver by 9am
    -Open Cut Stage only
    -Please put ice bag
    -Need POD ASAP
    -Strap boxes together

    etc.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Would it make sense to assume that these comments are by each line item rather than on the order header? If so would this be useful to the sales team that’s processing the order?

    Would it make sense to identify the comment in the line item so that the salesperson can make sure that it’s viewed and not ignored?

  4. Purchase History

    I do not see my purchase history after placing an order.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, we’d like to get a bit more clarity on this request. Are you referring to the fact that after you place an order you’d like to view purchase history from your account in the e-commerce?

    If so would it make sense to view the list of orders or would it be more valuable to show a list of say the last 30 purchased items?

    Thanks for your feedback.

  5. Add Customer #PO on Ecommerce Checkout Notification

    We would like the Ecommerce checkout notification to include the customer #PO.

    1 vote
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    Exploring  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Incoming additional freight changes add into k2k.

    Handling charge place to add on k2k incoming. This is to be calculated into price customer sees.

    1 vote
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